Exceptional Customer Service
Managing print on-demand orders across diverse sales channels and a distributed producer network poses unique challenges. OrderMesh provides your customer service team with a unified view of all orders, spanning channels and production sites. Dashboards arms your team to deliver top-notch service to your valued customers.
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High Agility:
Easily Edit Orders
OrderMesh empowers customer service agents to swiftly modify all order attributes from a single screen, skyrocketing productivity and enhancing customer satisfaction. Entire order history is logged, ensuring transparency and ease of management, allowing agents to deliver exceptional service without hassle.
Functionality Built
for Print On-Demand
In the on-demand world, production issues are inevitable. OrderMesh enables customer service agents to reroute orders, initiate reprints, or issue refunds from a single dashboard. The centralized approach ensures quick corrective actions, keeping customers happy and operations smooth despite disruptions.
Pixel Perfect Print Files
Unlike other order management systems, OrderMesh is designed to handle large, high-resolution print files integral to print on-demand operations. Its customer service dashboard empowers customer service agents to quickly update, replace, or edit image files in real-time with a few clicks.
One Dashboard, All Orders
OrderMesh enables customer service agents to monitor and manage all orders across sales channels and production locations. The centralized dashboard lets agents quickly access orders, filter for issues, and take prompt action. Easily track print file problems, hold-ups, and delays, ensuring swift corrective measures.
The Pulse of Production
OrderMesh provides a comprehensive dashboard to monitor production performance. Key metrics include late orders by facility and average fulfillment time, among other data points. The insights reveal trouble spots and consistently late facilities, enabling your team to proactively address issues before they escalate.
